Bookvelt runs the reservations and the ticketing. Sports Bar App is where fans find the game. One company, one support desk.
Both products share one account system and one booking engine, so an answer about a booking usually applies to either.
You run a bar, restaurant or pub: bookings, event tickets, the floor and your staff.
You want to watch the match somewhere good, book a table, and keep the ticket on your phone.
The questions owners and managers actually ask in the first month.
The business panel. Sign in and you land on your location's day view: today's reservations, walk-ins and any ticketed events, with the floor plan beside them. Everything a shift needs is on one screen.
Four ways, all pointing at the same availability: your own website through the embed widget, your Bookvelt location page, Sports Bar App when the booking is tied to a fixture, and a direct link you can put in a bio or a QR code on the table.
For a reservation: full name, email and phone. The booking is your relationship with your guest and Bookvelt is the software in between. For a sports event ticket: name, party size, reference and any special request, while the guest's contact details stay with Bookvelt. Payment data is never shared with a location in either case.
Both in the panel. Invoices under Invoices, with a PDF for each. Signed agreements under Contracts, along with the exact version of every document you accepted, when you accepted it, and a PDF frozen at that moment.
Yes. Staff get roles scoped to what they do, and can be limited to a single location. An owner sees billing and contracts; a floor manager does not need to.
Open the order in the panel. It carries the full history: payment, any refund, relocation and check-in. If the fix is not there, contact us with the order reference and we will look at the same record.
These apply whether you booked on Bookvelt or through Sports Bar App. It is the same booking either way.
In your account under Orders, and in the confirmation we sent by email and WhatsApp when you booked. Every booking has a reference like R8AC161B, and that reference opens it directly.
Show the QR code on your booking; staff scan it at the door or at the table. Add the pass to Apple Wallet or Google Wallet and it sits on your lock screen when you arrive, no signal needed.
Open the booking and use Cancel. Whether a refund applies depends on the location's policy and how close to the start you are. That policy is shown before you pay and again on the order. Anything the location has to approve goes to them, not to us.
Check the address on the booking, then your spam folder. If you signed in with Apple or Facebook and never gave us an email, we ask for one before the account is finished, and until then there is nowhere to send it. You can always open the booking from its reference.
From your account settings, or by asking us. Deleting removes your profile, your saved teams and your sign-in methods. Bookings already made stay with the location as their record of a booking that happened. Ask us and we will strip your name and contact details from those too. Full instructions: delete your data.
Sixteen languages across the site and the apps, and prices in the location's own currency. Times always show in the location's local clock, so a match at 21:00 in Madrid reads 21:00 wherever you are.
Send the booking reference or your location name and we look at the same record you are looking at.